Documentation 360 · Early access
Designed to help MSPs understand what documentation exists, whether it is current, where sources disagree, how technical entities relate, and what requires attention.
Being built · Early access
Documentation 360
Modern IT documentation, credential management, and infrastructure intelligence built specifically for Managed Service Providers.
Move beyond static records toward a living, trusted representation of every customer environment.
The knowledge operating system for an MSP
Storing documentation is not enough. Technicians need to know what exists, how it relates, where it came from, whether it is current, and what requires attention.
Documentation 360 is being designed to connect customer assets, credentials, networks, applications, vendors, contacts, procedures, and historical changes into one operating model—not a folder full of disconnected records.
Built for MSPs who have outgrown static documentation.
Platform areas · Planned for V1
Locations, assets, applications, contacts, vendors, networks, documents, credentials, and relationships in one connected model.
Strong defaults for servers, firewalls, switches, endpoints, and custom asset types—with flexible fields and lifecycle context.
Granular reveal and copy permissions, auditing, Break Glass controls, credential age, rotation policy, and serious secret handling.
VLANs, WAN circuits, wireless networks, discovery, device relationships, and a visual switch front plate for port-level understanding.
One modern engine for procedures, guides, policies, checklists, imports, live asset references, and immutable execution evidence.
Typo tolerance, abbreviation understanding, document-content search, favorites, recent items, and strong customer context.
In development · Early access
Documentation 360 for MSPs
A modern IT documentation, credential-management, and infrastructure-intelligence platform being built specifically for Managed Service Providers.
Understand what exists, how it connects, where information came from, and what needs attention—all in one secure platform.
NORTHSTAR / DOCUMENTATION HEALTH
● Analysis current
HEALTH SCORE
Explainable
NEEDS ATTENTION
View specific remediation →
TRUST SIGNAL
Firewall serial number differs between the technician record and the RMM source. Review before accepting either value.
Documentation Health
Planned health analysis explains completeness, freshness, source trust, conflicts, relationship integrity, credential hygiene, document quality, and environment coverage—with specific findings and remediation.
Preserve where information came from and surface disagreements instead of silently overwriting important facts.
See what is hosted on, connected to, authenticated by, dependent on, backed up by, and supported by each record.
AI may assist cleanup, summaries, and suggestions, but proposed changes remain drafts. Vault secrets are never sent to AI providers.
Security is foundational
Strict tenant isolation, customer-level boundaries, server-side enforcement, and granular team permissions.
Encrypted storage, concealed credentials, audited access, Break Glass workflows, and offboarding review.
A managed hosted service is planned first, with supported private deployments for additional control and residency requirements.
Migration
Migration tooling is being designed for IT Glue, Hudu, and structured CSV/ZIP exports—including organizations, locations, assets, passwords, documents, relationships, attachments, and folders.
After import, planned analysis identifies duplicates, stale records, failed attachments, unsupported fields, missing relationships, and credentials requiring review.
ConnectWise PSA, Autotask, NinjaOne, Datto RMM, ConnectWise RMM, Microsoft 365 / Entra, and UniFi. Availability will be confirmed as development progresses.
We are building with MSP technicians, engineers, and leaders in mind. Join early access to follow the work and share what your team needs.